24/7 support that grows with your store
Your AI-powered support widget answers shopper questions instantly from your own guides. Scale support without adding staff – keep customers happy, day or night.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New customers can’t find the exact next step in your help docs and give up.
24/7 coverage
You can’t afford to staff support for every region and time zone.
No lead capture
You’re missing out on warm leads from customers who ask questions.
The Chatref solution
Scale support without adding headcount.
Chatref turns your help docs into a 24/7 support agent. It answers customer questions instantly from your content – no dead ends or guesswork. For complex cases, human agents take over seamlessly. Scale support without adding headcount
Real questions
What Chatref answers here.
AI answers ‘How do I return an item?’ with your latest policy – no guesswork.
Resolves ‘Do you ship to Canada?’ in the chat with your shipping rates – no dead-end links
Handles ‘Is this vegan?’ by showing product details – no human needed.
Captures emails from customers asking about wholesale orders.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How teams scale self-serve help with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our docs – no more 'how do I start' emails. Users stay on track without hunting.
Our guides now handle every region and time zone. No more overnight question piles. Trust in our product went up.
of import questions answered before they reach the team
Most users finish imports without us. Admins focus on real migrations again – no more stalled halfway requests.
Won’t outdated content mess up the AI’s answers?
You pick what to import. Start with your best guides, then use insights to update old content. Your AI only answers from what you give it.
Is setup hard during a migration?
No. Upload your content, add one line of code, and your AI starts answering – no coding or waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, and files – answering in multiple languages from one set of imported content.
Is my old content safe and private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change in support?
No. Your AI answers in your brand’s voice using your imported content – just faster and more consistent.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if something goes wrong during imports?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Give shoppers instant answers – start free today
Add your guides and FAQs to resolve repeat questions in seconds.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.