Answer customer questions instantly
Reduce your support workload. Chatref learns from your guides and FAQs to answer shoppers in your brand’s voice – even outside store hours.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic product, policy, or hour questions.
Slow onboarding
Customers can’t find the exact next step in your help docs and give up.
24/7 demand
Shoppers expect instant answers – but your store can’t be open all day.
No visibility
You have no data on which questions trip customers up most often.
The Chatref solution
Scale support without adding headcount.
Chatref turns your help docs into an AI agent that answers customers instantly. No more repeating the same answers – your team focuses on complex cases that need a human touch
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI pulls the steps from your guides.
‘Where’s my data?’ – Chat lets them export it right away.
‘I’m moving CRMs’ – Auto-tags for your sales team to follow up.
‘What’s your pricing?’ – AI quotes plans from your site.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs by half
How SaaS teams keep up as their product grows
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref handles 70% of our repeat questions. Our team now focuses on complex cases – not the same old stuff.
We cut support costs in half. Chatref answers from our own docs – no more generic chatbot nonsense.
of import questions answered before they reach the team
Our guides now work 24/7. Customers get help anytime, anywhere – even after hours.
Won’t customers still need to call for help?
AI handles routine questions – but human support takes over seamlessly when needed. Plus, it learns from every chat to get smarter.
What if the AI gives wrong answers?
It only answers from your own store content – no guesswork. If it’s unsure, it hands off to a human.
Do we need extra staff to manage this?
No – it scales with your store. Pay as you go, no per-seat fees.
How do we know it’s working?
Chatref sends insights by email – so you see what to fix next.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Stop repeating answers – start free
Add your content, drop in the widget, and let AI handle routine questions instantly.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.