Instant answers for happy shoppers
Keep customers smiling with on-brand help – powered by your own guides. No more waiting for support.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same product and location questions.
Slow support
Customers wait too long for answers about your store’s hours or stock.
Inconsistent help
Shoppers get different answers depending on which channel they use.
Missed leads
Potential customers slip through the cracks when support is overwhelmed.
The Chatref solution
Scale support without adding headcount.
Shoppers ask the same questions over and over. Chatref AI answers instantly – grounded in your own guides. Your team only sees the complex cases. Scale support without hiring more people
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with instant, accurate answers
How businesses scale customer help without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers find our store hours and policies instantly, no matter the time zone. Our team only sees the tricky cases.
No more repeating where to find product details. Chatref pulls the exact info from our own guides – every time.
of import questions answered before they reach the team
One set of answers works across our website, emails, and social media. Consistent help everywhere.
Won’t outdated content confuse customers?
You control what’s imported. Start with your best guides, then use insights to update what needs fixing. Your AI only answers from your content – no guesswork.
How fast can I get this running?
Minutes. Add your content, drop in the widget snippet, and your AI starts answering – no coding or delays.
Does it work with multilingual content?
Yes. Your AI answers across languages using the same imported content – so your global team stays covered.
Is my content safe with Chatref?
Absolutely. Your data stays private. Chatref only answers from what you import – never the web.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documented rules.
Keep customers happy with instant answers – free start
Paste your guides and FAQs to resolve shopper questions instantly in your brand’s voice.
Part of Chatref for Chatref for Baby Goods Stores · E-commerce hub · pricing.