Cut call volume with AI-powered support
AI handles simple questions so your team can focus on the hard cases – scale support without adding headcount.
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Why it matters
The problem this solves.
High call volume
Customers keep asking the same repeat questions about your product and purchases.
Overwhelmed support
Your team is drowning in simple, repetitive inquiries they shouldn’t have to handle.
Poor customer service
Negative reviews pile up from slow or inaccurate support responses.
24/7 coverage gap
You can’t afford to hire enough staff to cover every region and hour.
The Chatref solution
Scale support without adding headcount.
Your product docs hold the answers. Chatref turns them into AI agents that resolve issues in chat – no dead ends, no search boxes. Pay only for what you use.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Digital Products Stores hub.
Loved by support teams
Teams who cut support costs by half
How businesses reduce tickets and scale support without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our ticket volume in half by answering 90% of questions from our own guides. No more repeat questions about basic setup.
Our team handles only the complex cases now. Chatref resolves simple questions instantly, 24/7, in every language we support.
of import questions answered before they reach the team
We turn support chats into insights about what confuses users. Now we fix our guides and onboarding flows based on real chat data.
Won’t outdated content cause bad answers?
Only what you import matters. Pick your best guides first – then fix gaps with insights from real chats.
How fast can I get this running?
Drop in one widget snippet. Your AI starts answering instantly – no coding, no delays.
Does it work with our multilingual content?
Yes. It answers in any language from one set of imported docs – covering all your regions.
Is my content safe with you?
Absolutely. Chatref never shares or searches the web – it only uses what you import.
Will customers see a difference?
They’ll get faster help. Same brand voice, same answers – just no more waiting.
Can it solve questions about our import format?
Yes. It pulls steps straight from your import guides so users see the exact process you wrote.
What if something goes wrong?
It flags issues from your docs and hands off to your team with full context for quick fixes.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your own rules.
Cut call volume – start free today
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Digital Products Stores · E-commerce hub · pricing.