Scale support without adding headcount
Grounded in your catalog, Chatref answers questions instantly – suggesting sustainable alternatives and converting visitors without lifting a finger.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your help docs and can’t find the exact next step.
Global coverage
You need 24/7 support across regions but can’t hire enough agents.
Lead capture
Visitors ask questions – but you have no way to follow up.
The Chatref solution
Scale support as your product grows.
Customers ask about onboarding. AI pulls the exact steps from your guides. They finish setup – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Green Product Stores hub.
Loved by support teams
Teams cut support volume in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more explaining the same thing over and over.
Our customers get answers that sound like us – not generic chatbot responses. Trust went up.
of import questions answered before they reach the team
One set of docs now handles every region and time zone – no more translating the same answers.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update weak spots. Your AI only answers from what you give it – so outdated content stays out.
How fast is setup?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Is my content safe?
Yes. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle format-specific questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Scale support with your own content – free start
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Green Product Stores · E-commerce hub · pricing.