Answer customer questions instantly with your own content
Reduce support workload and capture leads – scale without adding headcount. Chatref powers instant answers from your eco-friendly product store’s own help docs.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same product questions over and over.
Time zone gaps
You can’t offer 24/7 support across regions with your current team.
Content updates
Keeping help docs in sync with product changes takes too much time.
Channel chaos
Managing inquiries across email, chat and social is a mess.
The Chatref solution
Scale support without adding headcount.
Your product grows – but support headcount can’t. Chatref AI answers repeat questions instantly from your own content. Human handoff only happens when needed, with full context. Scale support without adding headcount and focus your team on what matters
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Green Product Stores hub.
Loved by support teams
Teams that trust their own content
How businesses turn repeat questions into faster onboarding and happier customers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 90% of our setup questions from the guide we already wrote. No more 'how do I' emails – users get the exact steps they need.
Our global team handles every region with one set of docs. Chatref resolves questions in the customer’s language, 24/7.
of import questions answered before they reach the team
Warm leads now flow into our CRM automatically. Chatref captures contacts while they’re engaged, not after support is done.
Won’t outdated content confuse my customers?
You control what Chatref learns from. Start with your best guides, then use insights to update weak spots. It only answers what you give it – so stale content stays off-limits.
How fast can we get this running?
In minutes. Upload your content, add one widget snippet – and your AI agent starts answering right away. No coding. No delays.
Does it work with our multilingual content?
Yes. Chatref answers in every language you support – all from one set of imported content. Cover your whole customer base without extra work.
Is our content safe with Chatref?
Absolutely. Your content stays private. Chatref never searches the web or shares your data – it only uses what you import.
Will customers notice the change?
No. Your AI agent answers in your brand’s voice using your content. They get the same help they expect – just faster and 24/7.
Can it explain our import process?
Yes. It pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong?
Chatref flags issues from your docs and hands off to your team with full context. Nothing slips through the cracks.
Does it help with data mapping?
Yes. It guides users through matching columns to fields using your documented rules – no guesswork.
Start your free Chatref trial today
Paste your help docs and let AI answer questions instantly – no credit card needed.
Part of Chatref for Chatref for Green Product Stores · E-commerce hub · pricing.