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Instantly explain shipping choices to eco-conscious shoppers

Turn your green policies into real-time answers. Chatref keeps customers informed without waiting for support.

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Take a tour of the product

Why it matters

The problem this solves.

Slow support responses

Customers wait too long for answers about shipping options.

Repeat questions

Your team keeps answering the same questions on green policies.

Inconsistent answers

Customers get different shipping info depending on who they talk to.

Hard-to-track concerns

You can’t easily see what customers ask about shipping sustainability.

Instantly answer shipping questionsReduce repeat support ticketsKeep answers consistent everywhereTurn questions into policy insights

The Chatref solution

Keep answers alive during a switch.

Fig. 1 · Keep answers alive during a switch – AI answers CRM-switch questions from your old docs – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your own help docs – no new training.

Resolve ‘Where’s my data?’ in the chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Green Product Stores hub.

Eco-Friendly Products Support

Green Store Location Questions

Sustainable Brand Certifications

View all Chatref for Green Product Stores solutions

Loved by support teams

Real teams cut shipping questions in half

How teams scale green shipping support without adding headcount

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref instantly answers shipping questions with our exact green policies – no more made-up replies about eco-options. Our team only sees the tricky cases.

Pinehook

Shipping questions dropped by 40% after we added our green shipping guide. Chatref pulls the exact steps users need – no more 'what’s your fastest option?' emails.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of green shipping docs now handles every region and time zone. Questions no longer pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Will Chatref replace our human support team?

No – it handles repeat questions so your team focuses on complex cases.

Can Chatref understand our green shipping policies?

Yes – it only answers from your content, so replies stay accurate and on-brand.

What if a question is too complex?

The AI hands off to your team with full chat history for seamless support.

How do we know Chatref is working?

Chatref sends insights emails with what to improve next.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.

How long does setup take?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours – Chatref only answers from what you import.

Reduce shipping inquiries with instant answers – free start

Add your green shipping docs and let AI answer questions in real time.

Start for freeTalk to an expert

Part of Chatref for Chatref for Green Product Stores · E-commerce hub · pricing.