Turn customer questions into sales
Keep every inquiry in one place. Chatref answers instantly from your help docs – keep customers happy without adding staff.
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Why it matters
The problem this solves.
Hidden contact info
Customers waste time hunting for ways to reach your support team.
Repeat questions
Your inbox is flooded with the same product or order questions daily.
Channel chaos
Managing email, chat, and phone support drains your team’s time.
Growth slowdown
Keeping up with customer inquiries holds back your business.
The Chatref solution
Turn repeat support requests into insights.
A customer asks a question. AI pulls the exact answer from your help docs. They get what they need instantly. You get insights to improve your product. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guides with chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Handmade Goods Stores hub.
Loved by support teams
Real teams cut repeat questions
How Chatref turns your content into instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users find help instantly, whether they're on chat, email, or phone.
Our customers get the exact next step from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of content handles every region and time zone. Questions don't pile up overnight.
How do I talk to customer support?
Chatref lets customers reach you easily – chat, email, or phone. All in one place.
Is there a way to contact shop customer service?
Yes, Chatref provides multiple ways for customers to reach you, all managed in one place.
What happened to Ten Thousand Villages?
Chatref helps you keep your store’s support running smoothly, so customers stay connected no matter what.
What is the most sold handmade item?
Chatref’s insights show you what customers ask about most, helping you focus on popular items.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Turn customer questions into sales – free start
Paste your help docs and let AI resolve chats instantly in your brand’s voice.
Part of Chatref for Chatref for Handmade Goods Stores · E-commerce hub · pricing.