Instant support for your delivery store
Keep customers happy with AI-powered chat that answers questions about orders, deliveries, and policies – no phone queues, just fast help.
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Why it matters
The problem this solves.
Slow responses
Customers wait too long for order or delivery updates.
Repeat questions
Support keeps answering the same policy questions over and over.
Inconsistent answers
Different team members give different answers to the same questions.
Missed sales
Slow help means customers abandon purchases.
The Chatref solution
Scale support as you grow.
Chatref AI answers customer questions instantly from your own store policies. It resolves order and delivery questions – no phone queues. Human support steps in only for complex issues. Integrates with your systems so it works seamlessly. Scales with you – no need to hire more **
Real questions
What Chatref answers here.
Answer ‘How do I ship internationally?’ from your guides – no guessing.
Resolve ‘Can I return this?’ in the chat with policy links – no dead ends.
Capture leads from customers asking about shipping delays.
Turn chat insights into fixes for your delivery gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams solve more with less support
How businesses scale customer help without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our order status page was buried in the FAQ. Chatref now puts tracking steps front and center – fewer calls, happier customers.
Chatref handles delivery questions instantly from our policies. No more repeating the same answers all day.
of import questions answered before they reach the team
One set of content now supports every market. Localized help just works – no extra work for our team.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so you control what’s current.
How fast can I get this running?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with my existing content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of content – so your whole team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same consistent help – just faster.
Can it answer questions about our import process?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong during chat?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with data mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start free – AI answers your store’s questions instantly
Paste your help docs and let AI resolve chats in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.