Keep customers happy with instant answers
Give your customers 24/7 support for repeat questions about store locations, orders, and delivery options – all from your own content.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Missing requests
Urgent customer questions go unanswered after hours or on weekends.
Inconsistent answers
Customers get different responses depending on who they talk to or where they ask.
The Chatref solution
Reduce support tickets during product growth.
Your product grows. Support tickets grow with it. Chatref stops the repeat questions before they hit your queue. AI answers instantly from your own docs – no dead ends, no guesswork. Human support only handles the cases that need a person. Scale without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Real teams cut support costs in half
How SaaS companies scale customer service without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly. Our team now focuses on the complex cases that need a human touch.
Our customers get consistent answers, no matter the time zone. Chatref handles night shifts so our team can sleep.
of import questions answered before they reach the team
We used to link customers to articles – now Chatref resolves their issues in the chat. Support tickets dropped by 60%.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use built-in insights to spot gaps – so answers stay fresh and accurate.
How quickly can I get started?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files – all from one set of imported content.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never the web.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content – so help stays consistent.
Can it answer questions about imports?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Keep customers happy with instant answers – free
Start for free and let AI resolve repeat questions in your brand’s voice.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.