Scale support without adding headcount
Chatref answers shipping policy questions instantly from your own help docs – no waiting, no mistakes. Your team handles only the cases that need a human.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time on the same shipping policy questions over and over.
Outdated info
Shipping policy changes cause confusion when FAQs aren’t updated fast enough.
Slow support
Customers expect instant answers about shipping, but your team can’t keep up.
The Chatref solution
Scale shipping support without adding agents.
A customer asks about shipping costs. AI pulls the exact answer from your policy docs. The order completes. No queue, no wait, no abandoned carts. Scale support without adding headcount
Real questions
What Chatref answers here.
'How do I switch CRMs?' – Chatref pulls the right guide for your team.
'Where’s my data?' – Chatref shows the dashboard link in chat.
'Can I migrate now?' – Chatref captures their email for follow-up.
Chatref spots gaps in your migration docs from questions.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Sports Equipment Stores hub.
Loved by support teams
Real teams cut shipping questions in half
How top SaaS brands keep customers moving with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Shipping policy questions used to stall support. Now Chatref walks users through our own docs, and most find answers without us.
Our shipping guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I ship' emails.
of import questions answered before they reach the team
Users see the exact shipping steps from our own docs – not generic advice. Trust in our brand went up.
Won’t customers still need a person for complex shipping questions?
Chatref handles the simple, repeat questions – your team focuses only on cases that need a human.
What if our shipping policy changes often?
Chatref updates answers instantly when you change your docs – no manual FAQ updates needed.
Can it really understand our specific shipping rules?
Yes – Chatref answers only from your own content, so it gets your policies exactly right.
How do we know it's giving the right answers?
Chatref shows you exactly which part of your content it used to answer each question.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref only answers from what you import, never searches the web.
Get instant answers from your own help docs – free start
Paste your shipping policy and let AI handle customer questions instantly.
Part of Chatref for Chatref for Sports Equipment Stores · E-commerce hub · pricing.