Answer repeat questions instantly
Keep customers happy with fast, accurate answers from your own content – no more hunting for phone numbers or waiting on hold.
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Why it matters
The problem this solves.
Repeat questions
Your support team wastes time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Phone-based support isn’t available 24/7 for your global customers.
No contact info
Customers struggle to find the right way to reach your support team.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref turns your help docs into an AI agent that deflects repeat questions before they hit the queue. It resolves issues instantly – no dead-end article links, just the exact next step. When a human is needed, they take
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut repeat questions by half
How Chatref helps users solve problems without waiting for support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers most questions instantly from our own guides. Our team only sees the cases that need a human – no more sifting through easy fixes.
Users get the exact steps they need, not just a link to an article. They trust our product more because Chatref speaks in our voice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. We no longer get swamped with the same questions overnight.
Won’t using my own content limit the AI’s answers?
No – your AI agent only answers from what you import. This keeps responses accurate, on-brand, and free from made-up answers.
How fast can I get started?
In minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with content in different languages?
Yes. Chatref answers across languages from one set of imported content – so your whole team stays covered 24/7.
Is my content kept private?
Absolutely. Your imported content stays yours. Chatref never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content – so help stays consistent and fast.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Answer customers instantly – free start
Paste your help docs and let AI resolve questions in your brand’s voice.
Part of Chatref for Toy Stores Customer Support · E-commerce hub · pricing.