Keep vintage support personal and fast
Chatref answers instantly from your store’s guides, FAQs, and policies. No more repeating the same answers all day.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – draining your team’s time.
Slow onboarding
New users get stuck in docs and never finish setup.
24/7 coverage
You can’t answer questions instantly at all hours and across regions.
Lead capture
You miss out on warm leads hiding in support chats.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes – no queue, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support costs in half
How teams keep users moving with self-serve guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our return policy guide used to get buried in search results. Now Chatref pulls the exact steps customers need – no more 'how do I return' emails.
Customers get instant answers about our sizing guide – no more made-up replies from generic chatbots. Trust in our brand went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support tickets no longer pile up overnight.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update old content. Your AI only answers from what you give it – so you control what’s current.
How fast can I get started?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files across languages – all from one set of imported content.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same consistent help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Keep vintage customer service fast and personal – free start
Paste your guides, FAQs, and policies. Let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Vintage Stores · E-commerce hub · pricing.