Scale support without adding headcount
Chatref answers instantly from your own guides – in the brand’s voice. Capture leads and hand off to humans with full context.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic questions about your product.
Slow onboarding
New users get stuck and can’t find the next steps in your docs.
Global support
Your team can’t cover every region and time zone manually.
Manual lead capture
Sales teams miss out on warm leads from support chats.
The Chatref solution
Keep answers alive during product changes.
A customer struggles with a new feature and asks Chatref. AI pulls the exact steps from your latest guide. They complete setup – no queue, no wait, no churn to confusion.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs instantly.
Resolve ‘Where’s my data?’ in the chat – no email loops.
Capture leads from customers asking about CRM moves.
Hand off complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref turns your docs into instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guide – no more 'how do I start' emails clogging our inbox.
Users trust the answers because they come straight from our own docs, not generic advice.
of import questions answered before they reach the team
One set of content handles every region and time zone – no more overnight ticket piles.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it handle multiple languages?
Yes, Chatref answers in multiple languages from one set of imported content.
Is my content kept private?
Yes. Your content stays yours – Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your imported content for consistent help.
Can it handle import questions?
Yes – it pulls answers straight from your import guides so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Scale support with your own content – free start
Paste your guides and docs. AI answers instantly in your brand’s voice, capturing leads and handing off with full context.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.