Scale support with AI that knows your docs
Chatref answers common questions instantly from your own help docs, so customers get accurate info in your brand’s voice. When needed, it hands off to human agents with full context – no lost time or frustration.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions over and over, wasting your team’s time.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
You need to cover every region and hour from one set of content.
No visibility
You don’t know which questions confuse customers most.
The Chatref solution
Scale support with AI that knows your docs.
Your customers get instant answers grounded in your docs – no waiting, no made-up responses. When they need a human, agents step in with full context. Scale support without adding headcount.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your existing docs – instantly.
‘Where’s my data?’ gets resolved in chat with one click – no back-and-forth.
Chatref captures leads from customers asking about CRM moves.
Insights show you which help docs need updates first.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs with AI grounded in their own content
How Chatref helps scale customer support without losing quality or voice
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers only from our own docs – no more made-up responses. Our customers get the exact steps they need, not generic advice.
We scale globally with one set of guides. Chatref handles every region and time zone – no more overnight question piles.
of import questions answered before they reach the team
Chatref resolves issues in chat, not just links to articles. Our customers love the instant help, and our team focuses on real problems.
Won’t Chatref just send customers to help articles?
No – it resolves issues directly in the chat. If a human is needed, we hand off with full context.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
Does it work with content in different languages?
Yes – one set of imported content answers customers anywhere, in their language.
What if Chatref gives wrong answers?
It only answers from your docs. Wrong answers mean your content needs updating – we’ll show you what to fix.
Isn’t this just another chatbot?
Chatref learns from real customer interactions. The more it’s used, the better it gets at resolving issues in your brand’s voice.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides so users see the exact steps.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Scale support with AI that knows your docs – free start
Paste your help docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.