Scale support without adding headcount
Chatref answers customer questions instantly from your own content – no generic chatbot fluff. Human agents step in only when needed, with full context.
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Why it matters
The problem this solves.
FAQs don't work
Customers can’t find answers in your help docs and create support tickets instead.
Support queue overload
Your team spends time on repeat questions as your product grows.
Inconsistent support
Keeping help consistent across regions and time zones is a struggle.
Manual insights
Tracking common issues to improve your product feels like a guess.
The Chatref solution
Scale support as your product grows.
Customers ask Chatref. AI pulls answers from your help docs, guides, and site content. They get help instantly – no queue, no wait. Your team handles only the cases that need a person. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs instantly.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref keeps users moving with instant answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref deflects most import questions by walking users through our guide – no more stalled migrations landing in our queue.
Our import steps now appear instantly. Users no longer email 'how do I start?' – Chatref handles it all.
of import questions answered before they reach the team
One set of docs now supports every region. Imports don’t pile up overnight – Chatref keeps pace globally.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from what you provide.
How fast is setup during migration?
Minutes. Upload content, add one snippet, and your AI starts answering – no coding or waiting.
Does it support multiple languages?
Yes. It answers across languages from one set of imported content, keeping your team covered globally.
Is my content kept private?
Yes. Your data stays yours. Chatref never searches the web or shares your content.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – just faster and more consistent.
Can it handle import format questions?
Yes. It pulls answers straight from your import guides, showing the exact steps you provide.
What if imports fail?
It lists common issues from your docs and hands off unusual cases to your team with full context.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documented rules.
Scale support without adding headcount – free start
Add your content and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.