24/7 AI support that grows with your neobank
Instantly answer customer questions in your brand’s voice. Humans step in only when needed – scale support without adding headcount.
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Why it matters
The problem this solves.
Peak hour delays
Customers wait too long for support during busy times.
Repetitive questions
Human agents waste time on the same basic queries over and over.
Scaling costs
Support expenses grow as your business expands globally.
Time zone gaps
Keeping up with queries across different regions and hours is tough.
The Chatref solution
Keep support scaling with your neobank.
A customer asks about a new feature. AI pulls the answer from your docs and resolves it instantly – in your brand’s voice. Humans handle only the cases that need a person. Support scales without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
AI support that actually scales with you
See how teams deflect routine questions and focus on what matters
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our queue in half by answering routine questions instantly from our own guides. Agents now tackle complex cases only.
Users get answers in our brand’s voice – no more generic chatbot speak. Trust and satisfaction shot up.
of import questions answered before they reach the team
One AI agent handles all channels and languages. Support is consistent everywhere, 24/7.
Will the AI give wrong answers?
No – it only uses your own content. No made-up replies.
What happens if the AI can’t answer?
It hands off to a human agent with full chat history.
How is this different from other chatbots?
We resolve issues – not just link to articles. Your customers get help, fast.
Will it work for global customers?
Yes – one AI handles all languages and time zones.
Won’t importing old content cause problems?
You pick what to import. Start with your best guides, then update as needed.
How quick is setup?
Minutes. Upload content, add one widget snippet – done.
Does it handle different content formats?
Yes – help docs, guides, site pages, and files in any language.
Is my content kept private?
Yes. Your data stays yours – we never search the web or share it.
Start free – AI support that scales with your neobank
Paste your help docs, add the widget, and let AI handle routine questions instantly.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.