Answer customer questions instantly with your own content
Chatref resolves routine support requests from your guides and docs – freeing your team to focus on what matters. Scale without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things about features and processes over and over.
Slow support queues
Customers wait too long for answers during product launches or updates.
Inconsistent answers
Global teams give different answers to the same questions.
Missed leads
Questions from potential customers go unnoticed in chat logs.
The Chatref solution
Keep support scaling with your product.
Customers ask the same questions over and over. Chatref turns your help docs into an AI agent that answers instantly – in your brand’s voice and with the exact steps they need. Human agents step in only for the cases that require it. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads when customers ask about CRM moves.
Hand off complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with their own content
How Chatref turns your guides into instant, accurate answers for customers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our setup guide used to get lost in search. Now Chatref pulls the exact steps customers need – no more 'how do I start' emails.
Chatref answers in our brand’s voice, not generic bot speak. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight ticket piles.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. The AI only answers from your content.
How quick is setup during migration?
Minutes. Add your content, drop in the widget snippet, and your AI starts answering. No coding or waiting.
Does it work with content in different formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – no web searches or data sharing.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle import format questions?
Yes – it pulls answers straight from your import guides so users see the exact steps you wrote.
What if something fails to import?
It lists common reasons from your docs and hands off unusual cases to your team with full context.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Answer questions instantly with your own content – free
Start for free and let AI resolve routine queries in your brand’s voice.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.