Scale support without adding headcount
Chatref reduces repetitive requests by answering questions from your own docs – so your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic software download questions over and over.
Slow onboarding
New customers can’t find the exact next step in your help docs and give up.
Global support
Keeping up with customer inquiries across different regions and time zones is challenging.
The Chatref solution
Keep answers alive during growth.
A customer hits a snag onboarding and pauses their trial. They ask Chatref. AI pulls the exact next step from your docs. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions in half
How Chatref deflects common support questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – no more waiting for human agents. Our team focuses on the tough cases now.
Our onboarding time dropped because Chatref gives users the exact next steps from our own guides. No more confusion.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Support requests dropped overnight.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update outdated content. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my content is in different formats or languages?
Chatref works with help docs, guides, and files. It answers across languages from one set of content – covering your whole team.
Can I keep my content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Scale support without adding headcount – free start
Paste your docs and let AI answer questions in your brand’s voice instantly.
Part of Chatref for Neobank Customer Service · Financial Services hub · pricing.