Answer CT prep questions and capture bookings in one chat.
CT patients ask about contrast, iodine allergies, fasting, and appointment length before every scan. Chatref answers from your protocols and collects scheduling requests in the same chat — 24 hours a day.
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Why it matters
The problem this solves.
The challenge
CT patients call with contrast prep, iodine allergy, and fasting questions before every scan — often the day before or morning of.
What it costs
Each call is 3–5 minutes off a scheduler's time. After hours, the calls go to voicemail and the patient may skip the scan.
The Chatref way
Chatref answers CT prep questions from your protocols and captures scheduling requests in the same chat — any hour.
The Chatref solution
How Chatref handles CT scheduling and prep.
A patient visits your site wondering about fasting before their CT with contrast. Chatref answers from your CT prep guide — specific to contrast type — then offers to collect their scheduling details. The patient leaves prepared and the request is in your inbox.
Real questions
What Chatref answers here.
Do I need to fast before a CT scan with contrast?
I have a shellfish allergy — can I still have CT contrast?
How long does a CT scan of the abdomen take?
What should I wear for a chest CT?
Can I take my medications before a CT?
How do I schedule a CT scan?
Loved by support teams
Imaging centers, answering CT prep questions without picking up the phone.
How outpatient imaging teams use Chatref to handle CT contrast and scheduling questions automatically.
CT contrast questions were our highest call volume. Chatref handles them from our own prep guides and captures scheduling requests in the same session — our schedulers are finally back to scheduling.
Patients used to call about iodine allergies and fasting every single morning. Chatref answers those overnight so they arrive ready.
It answers CT prep questions from our exact protocols. Patients trust the answers because they match what our technologists would tell them.
of CT prep questions answered before they reach the front desk
We added CT scheduling intake to the same widget. Now one tool handles prep questions and captures bookings — no separate form needed.
Can the widget distinguish between contrast and non-contrast CT protocols?
Yes. Load separate prep content for each and the widget matches the correct fasting and medication instructions to the scan type.
How does it handle iodine or shellfish allergy questions?
It shares your screening protocol from your own guidelines and routes the patient to your team for final clearance decisions.
Can it capture CT scheduling requests in the same conversation?
Yes. After answering prep questions, the widget can collect scheduling details and route them to your shared inbox.
What if a patient's CT is for a specific body part with unique prep?
Load body-part-specific prep guides and the widget serves the right instructions based on what the patient describes.
Does it answer questions about CT appointment length?
Yes. If your protocols include typical scan durations by type, the widget shares those with patients who ask.
Make CT prep questions self-serve and capture bookings in the same chat.
Upload your CT protocols, configure scheduling intake, drop in one snippet — free to start.
Part of Chatref for Radiology & Imaging Centers · Healthcare hub · pricing.