Speed up client intake with automated answers
Capture leads and reduce manual work. AI-powered support handles repetitive questions so your team can focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic product questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
24/7 support costs
Maintaining round-the-clock support is expensive and hard to scale.
No visibility
You lack insights into which product steps confuse customers most.
The Chatref solution
Keep answers alive during growth.
A user hits a snag during onboarding and pauses. They ask Chatref. AI pulls the exact next step from your guides. The process resumes. They see value – no queue, no wait, no churn.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref automates answers from your own content – no dead-end links
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides. No more 'how do I start' emails clogging our queue.
Clients trust our answers because they come straight from our own docs – not generic advice.
of import questions answered before they reach the team
One set of content handles every region and time zone. No more overnight ticket piles.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you approve.
How fast is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it handle different content formats or languages?
Yes. Chatref works with docs, guides, and files in any language – all from one set of imported content.
Is my old content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Speed up client intake with automated answers – free start
Paste your help docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Chatref for Immigration Law · Legal Services hub · pricing.