Deflect repeat questions – focus on what matters
Chatref answers instantly from your own content – so your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same pricing and login questions your docs already cover.
Global support
Managing support across different regions and time zones is a hassle.
Scaling pains
Keeping up with support as your product grows is tough.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag with the new feature and pauses their trial. They ask Chatref. AI pulls the exact next step from your updated guide. The issue resolves. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I track land plots?’ instantly from your docs.
Resolve pricing questions in chat – no ticket needed.
Handoff complex land development cases to your team with full context.
Capture leads asking about land management features.
Under the hood
The features that power it.
Loved by support teams
Teams deflect repeat questions – focus on what matters
How Chatref keeps customers moving with instant answers from your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t importing old content bring in outdated answers?
You control what’s imported. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you provide.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats or languages?
Yes – Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content, so help stays consistent – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – start free
Add your help docs and let AI resolve chats instantly in your brand’s voice.
Part of Chatref for Land Plots Support · Real Estate hub · pricing.