Turn your docs into instant support
Chatref answers customer questions from your own content – in your brand’s voice. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic feature or pricing questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Keeping answers consistent across regions and languages is a challenge.
Lead capture
You’re missing out on warm leads from support questions.
The Chatref solution
Turn your docs into instant support.
Customers ask. AI answers instantly from your help docs, guides, and site – in your brand’s voice. No more repeating answers or hunting for info.
Real questions
What Chatref answers here.
Auto-answer CRM setup questions from your guides – no new training needed.
Guide users through login steps in real time – no email loops.
Capture leads asking about premium features – turn them into sales.
Tag chats by issue type for insights – fix what’s breaking support.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How Chatref turns your docs into instant answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging the queue.
Users trust our product more since Chatref shows them field mapping steps from our own docs.
of import questions answered before they reach the team
One set of content handles every region and time zone – overnight support tickets dropped to zero.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes – Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your docs into instant support – free start
Paste your help content and let AI answer questions in your brand’s voice.
Part of Chatref for Land Plots Support · Real Estate hub · pricing.