Cut repetitive support questions – focus on growth
Chatref answers instantly from your help docs – so your team scales support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same support questions about your product.
Slow onboarding
New users struggle to find the right steps in your help docs.
Global support
Keeping up with support across different regions is tough.
The Chatref solution
Scale support without adding headcount.
Your docs already answer most support questions. Chatref puts those answers in every chat – no dead ends, no search boxes. Prospects and customers get instant help. Your team focuses on growth
Real questions
What Chatref answers here.
Answer 'How do I switch CRMs?' instantly from your docs – no training.
Resolve 'Where's my data?' in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guide with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive support questions in half
How Chatref helps users help themselves with your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the exact troubleshooting steps from our docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from your content.
How fast is setup?
Minutes. Upload content, add one snippet, and your AI starts answering – no coding or rewrites.
Does it work with mixed content formats?
Yes. It handles docs, guides, site pages, and files in different languages from one set of content.
Is my content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it explain our import format?
Yes. It pulls answers straight from your guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team for unusual cases.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Cut repetitive support questions – focus on growth
Start for free and let AI handle your most common customer questions.
Part of Chatref for Land Plots Support · Real Estate hub · pricing.