Automate repeat questions with your own answers
Land teams deflect repeat questions instantly – using your existing guides and docs. Keep answers consistent across regions, without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic feature questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support gaps
Customers in different regions can’t get help when they need it.
No lead capture
You’re missing out on warm leads from support chats.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag in the latest feature and asks support. AI pulls the exact next step from your docs. The issue resolves. They keep using – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
Answer ‘How do I set up my account?’ from your guides – instantly.
Resolve ‘What’s the pricing?’ in chat – no back-and-forth emails.
Handoff complex questions to your team with full context.
Capture leads asking about your product’s free trial.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume with their own answers
How Chatref turns your guides into instant help that scales
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our import guide – no more 'how do I start' emails clogging the queue.
Users trust our product more since Chatref shows them field mapping steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support backlog.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s stale – only approved content powers answers.
How fast is setup?
Minutes. Upload your content, add one widget snippet – your AI starts answering right away.
Does it work with files in different languages?
Yes. One set of content covers every language – no extra work for your team.
Is my content kept private?
Absolutely. Chatref never searches the web or shares your data – it only uses what you import.
Will customers notice any change?
No. They get the same help, just faster – answered in your brand’s voice using your content.
Can it explain our import format?
Yes. It pulls steps straight from your import guides so users see the exact process you wrote.
What if an import fails?
It lists common fixes from your docs and hands off to your team with full chat history for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Automate repeat questions – free start
Use your own guides to answer customers instantly and capture leads.
Part of Chatref for Land Plots Support · Real Estate hub · pricing.