Answer floor plan questions instantly
Chatref deflects repeat questions about customization options – using your own content. Keep customers happy without rebuilding support.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic floor plan and customization questions over and over.
Slow onboarding
New buyers can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which design choices confuse customers most.
The Chatref solution
Answer design questions instantly.
A customer struggles with a customization. They ask Chatref. AI pulls the exact steps from your design guide. The issue resolves instantly. They keep building – no queue, no wait, no frustration.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs with instant answers
See how brands scale without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions about floor plans – instantly. Our team handles only the tricky cases.
Customers get instant answers about design options – all grounded in our own content. No more generic advice.
of import questions answered before they reach the team
We capture warm leads from buyers exploring customization options – all in one place. No more scattered inquiries.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update anything outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add the widget, and your AI starts answering right away – no coding or rewrites.
Does it work with different file formats?
Yes. It handles help docs, guides, site pages, and files – all in one place for consistent answers across languages.
Is my content kept private?
Absolutely. Your imported content stays yours. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – so help stays consistent and faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you’ve written.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Deflect repeat questions about floor plans
Start for free – paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for New Home Builders · Real Estate hub · pricing.