Deflect repeat questions about timelines and next steps
Turn your existing content into an AI support agent that answers instantly. Capture leads and hand off only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same questions about build timelines and next steps.
Slow onboarding
Customers struggle to find the exact info they need in your help docs.
Global support
You can’t cover every region and time zone with your current team.
Lead tracking
You lose track of warm leads who ask questions before signing up.
The Chatref solution
Keep answers alive during product growth.
Your product grows. Your docs grow. Chatref keeps answers alive – AI pulls the exact next step from your guides, so customers keep moving. Faster onboarding and no queue for humans.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your help docs instantly.
‘Where’s my data?’ – One-click action resolves it in chat.
‘I’m moving CRMs’ – Capture leads from these chats.
‘Fix migration gaps’ – Chat insights show what to improve.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions in half
See how self-serve guides keep users moving – no support needed
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get the exact field mapping steps from our own docs. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Imports no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from imported content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files in any language – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice changes?
No. Your AI agent answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer import format questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Deflect repeat questions with AI – free start
Turn your help docs into an instant support agent that answers in your brand’s voice.
Part of Chatref for Chatref for New Home Builders · Real Estate hub · pricing.