Stop support delays when buyers ask about floorplans, timelines or upgrades.
Buyers have questions about floorplans, timelines and upgrades. Chatref answers from your own docs – right in their browser – so support keeps up as you build more homes.
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Why this matters
Support gets stuck on repeat questions
Cut the busywork – not your team. Chatref answers your product’s repeat setup, import, and permission questions from your own guides the moment they are asked.
Inbound Property Queue
Questions arrive from the website listing widget, viewing requests, and tenant rent & maintenance queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your listings, lease terms, and availability – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Offers, disputes, or sensitive tenant issues are routed to your agent or property manager with full context.
Answered Instantly
90%+ of listing, availability, pricing, and tenant questions resolved on the spot.
Warm Agent Handoff
Escalated to your agent or property manager with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team burns hours answering the same setup, import, and permission questions over and over.
Work stops, queues grow
Admins get pulled away from product work, tickets pile up, and users stall before they finish setup.
No warm leads captured
Valuable signals from support chats slip away because no one captures them.
What you get
Four wins for customer support teams.
The big picture
SaaS teams cut repeat questions – AI answers from your content, not the web.
Inbound Enquiries vs. Agent Capacity
As the portfolio expands, enquiry volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered buyers and renters.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a viewing is ever booked.
With Chatref
Chatref answers the gap instantly from your own listings – turning enquiries into booked viewings and signed leases.
As a firm adds listings and units, inbound enquiries climb steeply. Without Chatref, the share answered by agents barely moves – buyers and renters drop off. Chatref answers the growing gap from the firm's own listings and lease terms, so the team stays calm at any portfolio size.
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them and answers customer questions 24/7 – so your team handles only the cases that need a person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop in one widget snippet Embed the Chatref widget on your website. It’s ready to answer questions about custom builds, specifications, and more – all from your content.
AI answers grounded in your content Customers get instant answers about contacts, pipelines, or permissions – no dead-end links, just solutions that work.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Support for growing teams
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
Homebuilder support questions answered instantly
Answer buyers about floor plans and customization options.
Provide instant responses to inquiries about build timelines.
Capture leads from potential buyers interested in custom builds.
Gain insights into common questions about build specifications.
Support that scales with you
AI-powered answers for new home builders
Turn your docs into instant answers – so buyers get help without waiting on your team. Stop repeat questions before they slow you down. Scale support as
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our product?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can Chatref handle our product’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does Chatref setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can Chatref answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our product docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does Chatref charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will Chatref work for complex product questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can Chatref take action inside our product?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for new home builders.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Real Estate support hub · see pricing.