Answer questions instantly with your own content
Chatref turns your guides into an AI agent that handles routine questions in your brand voice – so humans only step in when needed.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things about your product – over and over.
Growing support load
Your team can’t keep up as your product and customers grow.
Inconsistent answers
Keeping responses the same across regions and languages is hard.
Dead-end articles
Generic chatbots send customers to articles that don’t solve their problem.
The Chatref solution
Keep support scalable as your product grows.
Your product grows. Support tickets pile up. Chatref AI answers repeat questions instantly from your own content – no queue, no wait, no hiring. Humans handle only the cases that need them. Scale support without adding headcount.
Real questions
What Chatref answers here.
‘How do I switch CRMs?’ – AI answers from your docs instantly.
‘Where’s my data?’ – AI resolves it in chat with one click.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration guide with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams fix what’s confusing users
How Chatref turns support questions into actionable insights
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref tells us exactly which steps in our guide confuse users. We rewrote them, and onboarding time dropped.
No more guessing what’s hard – Chatref shows us the exact questions users ask, pulled from our own docs.
of import questions answered before they reach the team
We update our guides based on what Chatref flags as confusing. Support tickets dropped by half.
Won’t customers still need to talk to a human?
Chatref handles routine questions instantly. Humans only step in for complex cases – with full context.
What if the AI gives wrong answers?
Chatref only answers from your own content. No made-up responses.
Do we need to hire more support staff?
Chatref scales with you. No per-seat fees – pay only for what you use.
How do we keep answers consistent across regions?
Chatref uses one set of content – in your brand voice – for every region and language.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to update what’s needed.
How long does setup take?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web.
Answer questions instantly – free start
Paste your guides and let AI handle routine chats in your brand’s voice.
Part of Chatref for Chatref for New Home Builders · Real Estate hub · pricing.