Stop support teams from repeating the same guest questions.
Your guests ask the same questions over and over. Chatref answers instantly from your own content – so you scale support without adding headcount.
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Why this matters
Support drowns in repeat guest questions
Stop the same questions from derailing your team. Chatref answers booking, policy, and amenity questions instantly – so your team focuses on what matters.
Inbound Property Queue
Questions arrive from the website listing widget, viewing requests, and tenant rent & maintenance queries – all feeding a single support pipeline.
Property Knowledge Base
Chatref indexes your listings, lease terms, and availability – verifying every response against your own property content.
Smart Output Routing
Most enquiries get an instant answer. Offers, disputes, or sensitive tenant issues are routed to your agent or property manager with full context.
Answered Instantly
90%+ of listing, availability, pricing, and tenant questions resolved on the spot.
Warm Agent Handoff
Escalated to your agent or property manager with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Guests ask the same questions repeatedly about bookings, policies, and amenities.
Work stops, queues grow
Managing support across multiple platforms is overwhelming and slows down responses.
No warm leads captured
Keeping up with regional rules and guest expectations is a full-time job.
What you get
Four wins for CRM teams
The big picture
CRM teams cut repeat questions – AI answers from your own content, not the web.
Inbound Enquiries vs. Agent Capacity
As the portfolio expands, enquiry volume grows exponentially. Human agent capacity stays flat – creating a widening gap of unanswered buyers and renters.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before a viewing is ever booked.
With Chatref
Chatref answers the gap instantly from your own listings – turning enquiries into booked viewings and signed leases.
As a firm adds listings and units, inbound enquiries climb steeply. Without Chatref, the share answered by agents barely moves – buyers and renters drop off. Chatref answers the growing gap from the firm's own listings and lease terms, so the team stays calm at any portfolio size.
How it works
Turn your help docs into instant answers
Feed Chatref your guides and FAQs once. It learns them and answers questions 24/7 – so your team only handles cases that need a real person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop the widget on your site Embed Chatref in minutes. It’s ready to answer questions instantly from your content – no dead-end links, no digging through docs.
AI answers customer questions Questions about contacts, pipelines, or permissions resolve instantly in the chat. It only uses what you’ve written – no made-up answers.
Human support takes over when needed When a question needs a human, Chatref hands it off with the full chat history. Your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Short-term rentals
Stop repeating guest answers
Answer questions instantly with your own content – no more repeating the same answers.
Real questions
Stop repeating guest answers
Instantly answer check-in time questions
Provide house rules without manual follow-ups
Resolve language barriers with AI translations
Capture guest contact info for future use
Stop repeating guest answers
Solve every short-term rental question instantly
Let guests help themselves with instant answers from your listings, policies and FAQs. No more repeating the same details.
The math
Turn chats into cost savings
Every question Chatref answers cuts your support costs. It handles routine questions from your own content – freeing your team to focus on what matters most. Results depend on your product and setup.
- Deflect repeat questions before they reach your team
- Reduce first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine chats into warm leads for sales
- Free admins to build features instead of answering questions
- Use chat insights to improve your docs and product
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref invent answers about our CRM?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions.
Can Chatref handle our CRM’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on complex cases.
How long does Chatref setup take?
Most teams go live in under an hour. Add your content, drop in one snippet – no training or coding.
Can Chatref answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region.
What if our CRM docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately.
How do we know what users are asking?
It sends a weekly insights email. It shows top questions and where your docs need improvement.
Does Chatref charge per agent seat?
No. You pay based on usage – not per seat. Scale support without growing costs.
Will Chatref work for complex CRM questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can Chatref take action inside our CRM?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for short-term rentals.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Real Estate support hub · see pricing.