Cut payment questions in half – instantly
Chatref answers pricing and fee questions from your own content. No more repetitive emails – just clear, fast help in your brand’s voice.
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Why it matters
The problem this solves.
Repeat pricing questions
Customers ask the same pricing and fee questions over and over.
Slow support
Explaining fees and payments takes too much of your team’s time.
Outdated info
Keeping pricing details up-to-date across all channels is a hassle.
Policy confusion
Guests struggle to understand cancellation policies and refunds.
The Chatref solution
Cut payment questions in half – instantly.
A customer asks about your latest plan. AI pulls the exact pricing details from your docs and shares it instantly. No dead-end articles, no waiting in queue – just fast, accurate answers that keep conversions flowing.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – instantly.
Resolve ‘Where’s my data?’ in the chat with one click.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut payment questions in half instantly
See how brands resolve pricing questions before they reach support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers payment questions instantly from our own docs – no more dead-end article links. Our team handles only the edge cases.
One set of pricing guides now works for every region and time zone. No more overnight backlog of payment questions.
of import questions answered before they reach the team
Our pricing info stays up-to-date across all channels. Chatref pulls the exact details users need – no made-up replies.
Won’t guests still need to speak with a human for payment issues?
Chatref handles simple pricing questions instantly. Humans only step in for complex cases, with full chat history.
How do I ensure the AI gives accurate payment info?
Chatref only answers from your own content – no made-up replies. Keep your docs updated, and it stays accurate.
What if guests ask about pricing in different languages?
Chatref answers in the guest’s language, using your content as the source.
Isn’t this just another chatbot that frustrates guests?
Chatref resolves issues – not a dead-end search box. Guests get answers instantly, or a human takes over seamlessly.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Cut payment questions in half – instantly
Start free and let AI answer pricing queries in your brand’s voice.
Part of Chatref for Chatref for Short-Term Rentals · Real Estate hub · pricing.