Cut repeat guest questions instantly
Chatref answers check-in rules from your own docs – no more searching or waiting. Scale support without adding staff.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic support questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs.
Global support
You need to cover every region and hour with one set of content.
Scaling support
Adding more headcount isn’t keeping up with your growing product.
The Chatref solution
Smooth guest check-ins, 24/7.
A guest books at 2 AM and needs the key code. They ask Chatref. AI pulls the exact rule from your check-in guide – no dead-end links or guesswork. They check in instantly. No lost bookings, no frustrated guests
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for migration gaps.
Under the hood
The features that power it.
Loved by support teams
Guests get answers instantly – no human needed
See how teams automate check-in rules, key access, and late checkout policies.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests no longer ask when they can check in – Chatref explains our exact rules from the welcome page.
Key access questions are answered instantly, in our brand's voice. No more back-and-forth with the front desk.
of import questions answered before they reach the team
Late checkout policies are communicated clearly upfront. Fewer last-minute requests clogging the system.
Won’t guests still ask the same questions?
Chatref answers instantly from your content. Guests get what they need without repeating questions.
What if the AI gives wrong key access info?
Chatref only answers from your own rules. No made-up responses.
Can it handle late checkout requests?
Yes. It explains your policies clearly and routes requests to your team when needed.
Do we need separate systems for different platforms?
No. Chatref handles all guest questions in one place.
Won’t importing old content bring outdated answers?
You choose what to import. Start with your best guides, then update using built-in insights.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Cut repeat guest questions instantly – free start
Paste your rules and let AI answer guests in seconds.
Part of Chatref for Chatref for Short-Term Rentals · Real Estate hub · pricing.