Instantly answer guest questions in your brand’s voice
Turn your guides and FAQs into an AI agent that resolves repeat questions – no more answering the same thing over and over.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same location-based questions over and over.
Time zone support
Support can’t keep up with inquiries across different time zones.
Slow recommendations
Local recommendations take too long to provide manually.
Outdated FAQs
Keeping FAQs updated is a constant struggle.
The Chatref solution
Scale support as your product grows.
Your team can’t keep up with support tickets. Chatref AI answers 90% of questions instantly from your docs – in your brand’s voice. Humans take over only for the cases that need them. Scale support without adding headcount
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your own guides instantly.
'Where’s my data?' – Resolve it in chat with one-click actions.
'Moving CRMs?' – Capture leads from migration questions easily.
'What’s your pricing?' – AI shares plans from your site accurately.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets by half
How Chatref turns your content into instant answers for guests
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Guests get instant answers about local attractions from our own guides – no more waiting for us to reply.
Chatref handles policy questions 24/7, so our team focuses on real issues that need a human touch.
of import questions answered before they reach the team
We update guest info automatically from chats – no more manual data entry or missed leads.
Won’t guests prefer talking to a human about local recommendations?
Guests actually prefer instant answers – Chatref provides these while letting humans handle only the complex cases.
How do we keep local recommendations up to date?
Chatref pulls from your own content – just update your guides, and the AI stays current.
Can it handle questions in different languages?
Yes – Chatref answers in the guest’s language using your content as the source.
What if the AI gives wrong recommendations?
Chatref only answers from your approved content – no made-up responses.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Turn your guides into an instant AI agent – free
Start for free. Paste your FAQs and let AI answer guest questions in your brand’s voice.
Part of Chatref for Chatref for Short-Term Rentals · Real Estate hub · pricing.