24/7 contract support without legal risks
Chatref answers contract questions instantly from your own content – no legal worries, just fast, accurate support.
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Why it matters
The problem this solves.
Repeat contract questions
Customers keep asking the same basic legal and pricing questions, overwhelming your team.
Legal risks
Support can’t safely answer contract or legal questions without risking compliance issues.
Regional updates
Keeping contract info current across regions and languages is a constant challenge.
The Chatref solution
Keep contract support alive.
A prospect hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads asking about CRM moves – turn them into sales.
Turn chat insights into fixes for your migration gaps next.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Residential Brokerages hub.
Loved by support teams
Teams cut contract questions in half
How Chatref keeps users moving with self-serve guides – no legal risks.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our contract guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Chatref answers contract questions 24/7 in our brand's voice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Contract questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then update outdated content using built-in insights. Your AI only answers from what you give it.
How quick is setup during migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites needed.
Does it handle content in different formats or languages?
Yes. Chatref works with help docs, guides, site pages, and files – answering across languages from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your imported content – so help stays consistent, just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Keep contract support flowing – free start
Paste your docs and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Chatref for Residential Brokerages · Real Estate hub · pricing.