Answer brokerage clients instantly with AI
Chatref resolves repeat questions from your own content – so your team handles only the cases that need a human.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic product questions over and over.
Slow onboarding
New users struggle to find the exact next step in your help docs.
Regional gaps
Keeping up with regional differences in how customers use your product is hard.
Tool overload
Finding the right support tool that fits your specific needs is overwhelming.
The Chatref solution
Keep answers alive during product changes.
A user hits a snag with a new feature and pauses onboarding. They ask Chatref. AI pulls the exact next step from your updated guide. Onboarding resumes. They see value faster – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs instantly.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from CRM-moving customers asking questions.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Residential Brokerages hub.
Loved by support teams
Real teams cut support costs by 50%
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly from our own docs. Our team focuses on the hard cases now.
Onboarding time dropped by 3 hours. Chatref walks new users through setup with our exact steps – no more back-and-forth emails.
of import questions answered before they reach the team
One set of guides now supports every region. We handle time zones and languages without adding headcount.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
Does it work with content in different formats or languages?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content across languages.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Start for free – AI answers your clients instantly
Paste your help docs and let AI handle questions in your brand’s voice – free to start.
Part of Chatref for Chatref for Residential Brokerages · Real Estate hub · pricing.