Automate applicant tracking support with your own content
Chatref answers setup questions instantly from your guides – reducing repeat work and scaling support as you grow.
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Why it matters
The problem this solves.
Repeat setup questions
Your team wastes time answering the same basic support questions.
ATS integration struggles
Customers get stuck in your ATS setup steps.
Overwhelmed support queue
Basic requests flood your team’s time.
The Chatref solution
Automate applicant tracking support with your own content.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Guide users through CRM setup in chat.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Under the hood
The features that power it.
Loved by support teams
SaaS teams automate support with their own content
See how they deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our setup guide now walks users through field mapping – most finish without our team. Admins focus on real migrations again.
Donors get instant answers about giving, even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers right in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Automate support with your own content – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.