Scale support with your ATS docs

Q: What if the AI gives wrong permission advice?

Chatref only answers from your approved content. **No guesswork.**

Q: Is this just another chatbot that sends article links?

Chatref resolves issues in chat – **no dead-end links.**

Chatref turns your content into an AI agent that answers permission and role questions 24/7 – no more repeating the same answers.

Get started Talk to an expert

Featured on

Chatref featured on There's An AI For That

Take a tour of the product

Why it matters

The problem this solves.

Repeat permission questions

Your team wastes time answering the same basic support questions.

Slow role setup

Users get stuck in your docs and can’t find next steps.

Global permission queries

Customers ask the same questions in different languages.

Deflect repeat questionsSpeed up role setupHandle multilingual supportTurn questions into insights

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with clear steps.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends quickly.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Applicant Tracking Software hub.

Set up AI support with your ATS docs

Turn support chats into actionable insights

Scale support without adding headcount

View all Applicant Tracking Software solutions

Loved by support teams

SaaS teams cut support costs with their own content

See how brands deflect repeat questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our docs now answer permission questions completely – no more dead-end links to the manual. Chatref even suggests fixes we hadn’t thought of.

Pinehook

One set of content handles every region and timezone. Permission questions don’t pile up overnight.

Cardinal CRM

68%

of import questions answered before they reach the team

Chatref answers only from our own ATS content – never makes things up. Our team trusts every response.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits your brand voice. Users get answers faster – no confusion, just results.

What if the AI gives wrong permission advice?

Chatref only answers from your approved content. No guesswork.

We already use Zendesk for support tickets.

Chatref deflects repeat questions before they become tickets.

How do we handle sensitive permission topics?

Set rules for human agents to take over sensitive cases.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a donor needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Turn your docs into AI support – free

Start for free. AI answers customer questions in your brand’s voice.

Start for free Talk to an expert

Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.