Turn support emails into insights

Q: What if the AI gives wrong answers about our product?

Chatref only uses your approved docs. **No made-up answers.**

Q: Is this just another chatbot that sends article links?

Chatref resolves the whole issue – **no dead-end links.** If needed, it hands off to a human.

Chatref cuts repetitive questions by answering from your own content – so you can fix issues before they happen.

Get started Talk to an expert

Featured on

Chatref featured on There's An AI For That

Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportReduce support volume

The Chatref solution

Resolve repeat questions instantly.

Fig. 1 · Resolve repeat questions instantly – AI answers from your content – no human needed for simple issues

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Email Marketing Support hub.

Stop Repeat Email Questions

Capture Warm Leads

Scale Support Without Hiring

View all Email Marketing Support solutions

Loved by support teams

SaaS teams scale support without adding staff

See how Chatref turns your own content into instant answers.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref walks users through setup with our own guide – most finish without us. Our team handles the real work again.

Pinehook

Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content now handles every language and time zone. Questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow. No extra steps – just instant answers.

What if the AI gives wrong answers about our product?

Chatref only uses your approved docs. No made-up answers.

How do we handle sensitive data in chats?

Chatref follows your security rules. Human agents check flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves the whole issue – no dead-end links. If needed, it hands off to a human.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Add your content, drop in one widget snippet, and you’re live.

Stop repeating questions – start for free

See which questions repeat and fix them before they happen again. AI answers in your brand’s voice.

Start for free Talk to an expert

Part of Chatref for Email Marketing Support · SaaS hub · pricing.