Turn emails into 24/7 AI support – no extra staff
Chatref answers customer questions in your brand’s voice, using your own content. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Your customers ask the same questions over and over. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your guide.
Capture leads asking about premium features in chat.
Deflect ‘What’s your deliverability rate?’ with your stats page.
Hand off complex questions to humans with full context.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly with their own content
See how they deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users now troubleshoot issues instantly from our own guides – no more waiting for replies. Most questions resolve before they reach us.
One AI agent handles all languages and time zones. Our team focuses on complex cases instead of repeat questions.
of import questions answered before they reach the team
Warm leads pour in from the chat. No more lost opportunities in busy queues.
Won’t this confuse customers with another chat option?
Chatref fits into your current email support flow – no extra steps. Customers get instant answers right in their inbox.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in the chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into 24/7 AI support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.