One AI agent answers questions in any language
Chatref resolves repeat questions using only your content – no translations or extra hires needed.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps to move forward.
Global support
Customers ask the same questions in different languages, needing multilingual staff.
The Chatref solution
Deflect repeat questions before the queue.
Your team wastes time on repeat questions. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support costs with instant answers in any language
SaaS teams scale globally without adding headcount or repeating themselves.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our help docs now answer questions instantly – in any language. No more hiring multilingual staff.
One set of content handles every region and timezone. Support questions don’t pile up overnight.
of import questions answered before they reach the team
Customers get exact next steps – not just a search box. No more made-up replies.
Won’t this confuse customers with another chat option?
Chatref works alongside your email support – no extra steps. Customers get instant answers in their familiar inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved content. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI agent – free
Start for free. AI answers customer questions in any language using your content.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.