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Automate your ERP support with instant answers

Chatref resolves customer questions using your own content – reducing ticket volume and improving onboarding without adding staff.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to move forward.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn chats into insights

The Chatref solution

Scale ERP support without adding staff.

Fig. 1 · Scale ERP support without adding staff – AI handles repeat questions instantly – freeing your team for complex cases.

Your support team is swamped with the same questions every day. AI answers instantly from your ERP content – no dead ends or guesswork. Customers get help fast, and your team tackles what really needs them.

Real questions

What Chatref answers here.

Auto-answer 'How do I import contacts?' with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the ERP Software Support hub.

ERP Support Solutions

Faster Onboarding with AI Answers

Cover Every Region & Hour

Let Humans Handle Only What Needs a Person

View all ERP Software Support solutions

Loved by support teams

See how ERP support teams work smarter, not harder

Real results from SaaS teams who scaled their support without adding headcount.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our ERP guide used to just sit there. Now it actively resolves 80% of field mapping questions – no dead-end articles, just done. No more repeat tickets.

Pinehook

One set of content handles every time zone. Don’t pile up overnight – answer global questions in real-time.

Cardinal CRM
68%

of import questions answered before they reach the team

Chats now capture warm leads and tag them for our sales team. Turn support into growth.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers get frustrated talking to a bot about complex ERP features?

Chatref hands off to humans when needed – with full context. Customers get instant help for simple questions and expert support for complex ones.

How do we keep ERP answers up-to-date as our product changes?

Chatref pulls from your latest content. Update your docs and the answers stay fresh – no retraining needed.

What if Chatref suggests the wrong ERP workflow?

Chatref only answers from your approved content. No guesswork – just accurate information in your brand's voice.

How do we measure Chatref's impact on ERP support?

Chatref tracks deflected tickets, handoffs and captured leads. See exactly how it's reducing your workload.

Won’t this confuse customers with another chat option?

Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.

Is this just another chatbot that sends dead-end links?

Chatref resolves the whole question – not just sending article links.

How long does setup take during a migration?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Automate ERP support with AI – free start

Start for free. AI answers customer questions from your own content.

Start for freeTalk to an expert

Part of Chatref for ERP Software Support · SaaS hub · pricing.