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Scale support without adding headcount

Chatref answers customer questions from your own content – reducing ticket volume and lowering costs.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportReduce support costs

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with your own guide.

Capture leads when customers ask about premium plans.

Tag chats by CRM feature to spot trends in your docs.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

AI Help Desk That Learns From Your Docs

Human Handoff With Full Context

Turn Questions Into Product Insights

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

Scale support without adding headcount – see how

SaaS teams deflect repeat questions and cut costs with their own content.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our pay-as-you-go plan means we only pay for chats handled – no per-seat fees. This keeps our costs predictable as we scale.

Pinehook

Chatref answers from our own guides, not generic web searches. Users get the exact steps they need without confusion.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content handles every channel and language. Our global team provides consistent support effortlessly.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Start free – turn docs into an AI help desk

Pay only for chats handled. Scale support without adding headcount.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.