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Route customer questions to the right team instantly

Chatref answers routine questions with your content – so humans handle only what needs them. Never lose an issue in the shuffle.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find next steps without asking.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportReduce ticket volume

The Chatref solution

Deflect repeat questions before the queue.

Fig. 1 · Deflect repeat questions before the queue – AI answers instantly from your own content – no dead-end links or guesswork.

Tired of the same questions flooding your support queue? AI resolves them instantly using your own content. Customers get help fast, and your team handles only what needs a human.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

AI Help Desk That Learns From Your Docs

Human Handoff With Full Context

Turn Questions Into Product Insights

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

Scale support effortlessly with AI that answers from your content

See how teams reduce ticket volume and improve customer onboarding.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our AI agent now handles routine setup questions from our own guides. The team focuses on complex cases – and gets full context when they take over.

Pinehook

Customers get instant answers 24/7, even in different languages. Our small team covers every time zone without burning out.

Cardinal CRM
68%

of import questions answered before they reach the team

We turned chat logs into insights that improved our onboarding flow. Now fewer users get stuck during setup.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t Chatref confuse customers with another chat option?

Chatref fits into your email support flow – no extra steps. Customers get instant answers in their inbox.

What if Chatref gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is Chatref just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will Chatref handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Can Chatref reduce our ticket volume?

Chatref deflects repeat questions before they reach your queue. Results depend on your content.

Route customer questions to the right team instantly – free

Start for free. AI answers from your docs, so humans handle only what needs them.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.