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Resolve inventory questions before they hit your queue

Chatref answers customer questions from your own content – reducing ticket volume and capturing leads. AI handles the routine, humans take over when needed.

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Why it matters

The problem this solves.

Repeat inventory questions

Customers keep asking the same stock and order status questions.

Slow onboarding

New users get stuck in your docs and can’t find next steps.

Global support

Customers ask the same questions in different languages.

Deflect repeat inventory questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

AI answers ‘How do I import contacts?’ from your guides.

Capture leads when customers ask about premium plans.

Tag chats by feature to spot trends in support needs.

Handoff complex cases with full chat history intact.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Inventory Management Software hub.

AI Answers from Your Inventory Docs

One AI – Every Language, Every Time Zone

Turn Every Chat into What to Fix Next

Capture Warm Leads While You Help

View all Inventory Management Software solutions

Loved by support teams

Solve inventory questions before they reach your team

See how businesses deflect repeat questions and scale support globally.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our inventory guides now answer shipping delays instantly – no more flooded inboxes. Your content handles the questions, so we focus on exceptions.

Pinehook

One set of inventory answers covers every time zone. Questions don’t pile up overnight, and our team sleeps better.

Cardinal CRM
68%

of import questions answered before they reach the team

Don’t just link to articles. Chatref resolves the issue and hands off with full context when needed.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref blends into your site – no extra steps. Customers get instant answers in their flow.

What if the AI gives wrong inventory answers?

Chatref only uses your approved content. No guesswork.

How do we handle sensitive inventory data in chats?

Chatref follows your security rules. Flagged chats go to humans.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Can Chatref handle complex inventory questions?

Yes – Chatref scales with your product. It deflects repeat questions before they hit your queue.

Turn your docs into an AI support agent – free

Start for free. AI answers inventory questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Inventory Management Software · SaaS hub · pricing.