Solve production questions instantly with your docs
Chatref pulls answers from your inventory guides – so teams get instant help with BOMs and work orders, without waiting for support.
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Why it matters
The problem this solves.
Repeat support questions
Your team answers the same basic questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale inventory support without hiring.
Your team fields the same inventory questions daily. AI answers instantly from your own guides – no dead ends or guesswork. Customers get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
AI explains how to adjust work orders for production delays.
Chatref resolves BOM component questions instantly from your docs.
Customers find inventory location details without opening a ticket.
Lead capture form pops up for complex inventory questions.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Tag chats by CRM feature to spot trends.
Under the hood
The features that power it.
Loved by support teams
Solve production questions instantly with your docs
See how teams cut support costs and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our AI answers inventory questions accurately from our own docs – no made-up responses. Now we handle only the complex cases.
One agent now works across chat, email, and our help center. Our team focuses on what matters most.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our growing team perfectly. No per-seat fees to worry about.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Can Chatref capture leads from support chats?
Yes – it captures warm leads automatically and tags conversations for follow-up.
Solve production questions instantly – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Inventory Management Software · SaaS hub · pricing.