Instantly resolve retail inventory questions
Chatref answers customer questions from your own docs – reducing ticket volume and improving satisfaction.
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Why it matters
The problem this solves.
Repeat inventory questions
Customers keep asking the same basic inventory questions.
Global support gaps
Your team can’t cover every region and language.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
AI instantly answers ‘How do I track stock levels?’ with your docs.
Custom action updates inventory levels right in the chat.
Human agent takes over complex cases with full context.
Insights loop shows which inventory questions need clearer docs.
Under the hood
The features that power it.
Loved by support teams
Resolve inventory questions instantly
See how teams cut support volume and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our inventory docs now answer repeat questions about stock levels and orders. Our team handles only the exceptions.
One set of content handles every region and time zone. Inventory questions don’t pile up overnight.
of import questions answered before they reach the team
Warm leads from inventory inquiries auto-tag for our sales team. No more lost opportunities.
Won’t this confuse customers with another chat option?
Chatref blends into your existing support flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into instant AI support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Inventory Management Software · SaaS hub · pricing.