Turn your knowledge base into smart support analytics
See what customers struggle with most – fix gaps before they become tickets and reduce repetitive questions.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team’s time drains away.
Slow onboarding
New users get stuck in your docs and never finish setup.
Knowledge gaps
Customers can’t find answers in your knowledge base and give up.
No visibility
You don’t know which content needs improvement until it’s too late.
The Chatref solution
Turn FAQs into smart support insights.
Chatref learns from your knowledge base. It answers customer questions in real time and spots gaps. Update the content to close those gaps – no more repeat questions
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams fix knowledge gaps before they become tickets
How Chatref spots missing content and fills it – automatically.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref flagged a missing step in our onboarding guide. We fixed it, and support tickets dropped by 30%.
We saw users struggling with a feature. Chatref showed us exactly where our docs fell short.
of import questions answered before they reach the team
Chatref told us which questions weren’t being answered – we updated our content and saw self-service rates climb.
Won’t outdated content mess up answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it – so you control what’s current.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with different formats or languages?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content – keeping your whole team covered.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your knowledge base into smart support analytics
Start for free and see what customers struggle with most.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.