Turn help docs into instant support
Chatref answers repeat questions from your own content – so humans only handle what needs a person.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users get stuck because they can’t find the exact next step in your help docs.
Support costs
Costs grow as you add regions, languages or more support staff.
Lost leads
You miss out on leads when questions go unanswered during off-hours.
The Chatref solution
Keep support smooth during product growth.
A customer asks about a new feature. AI pulls the exact steps from your latest guide. They complete setup – no queue, no wait, no friction. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Fix ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Spot trends in chats to fix migration gaps next.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref deflects repeat questions with your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users get answers instantly.
Trust in our product went up when users saw steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight question piles.
Won’t Chatref replace our human support team?
No – it only handles repeat questions. Humans take over when needed, with full context.
What if Chatref gives wrong answers?
It only answers from your own content. No made-up replies.
How does Chatref handle complex questions?
It escalates to humans with full chat context. No dead-end links.
Is Chatref just another chatbot?
Chatref resolves issues and hands off with context. Generic chatbots just send article links.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web.
Turn your docs into instant support – free start
Paste your help content and let AI answer questions in your brand’s voice.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.