Turn your docs into an AI support agent
Your knowledge base now answers questions instantly – in your brand's voice. Deflect routine queries so your team handles only what needs a human.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
Scaling support
Your team can’t keep up as your product grows.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag with new features. They ask Chatref. AI pulls the exact next step from your docs. The issue resolves. They keep using – no queue, no wait, no churn to friction.
Real questions
What Chatref answers here.
Auto-answer pricing questions from your FAQ docs – no new training needed.
Guide users through setup steps in real-time chat – faster onboarding.
Capture lead info when customers ask about features – warm leads in your CRM.
Tag chats by topic to spot knowledge gaps – fix what’s missing.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with instant answers
How businesses deflect repeat questions before they hit the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our docs – no more 'how do I start' emails. Users get answers instantly.
Trust in our product went up when Chatref showed users the exact steps from our own guides, not generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight ticket pile-ups.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. One set of content answers across languages.
Is my content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer import format questions?
Yes – it pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off unusual cases to your team with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn your docs into an AI support agent – free start
Add your content and let Chatref answer questions instantly in your brand’s voice.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.