AI-powered human handoff for seamless support
SaaS teams deflect repeat questions and shorten onboarding with AI agents that resolve issues from your own content – then hand off to humans with full context.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs.
Global support
Handling global support across time zones and languages is hard.
Missing leads
Losing leads because questions go unanswered outside business hours.
The Chatref solution
Scale support as your product grows.
Your product evolves. Your support docs grow. Chatref keeps up – turning your content into answers that deflect repeat questions and shorten onboarding. AI resolves issues in your brand’s voice. Humans step in only when needed – with full chat history. Scale support –
Real questions
What Chatref answers here.
AI answers ‘How do I cancel my plan?’ from your docs instantly.
New users get onboarding steps in the chat – no waiting for support.
Global team handles French and German chats from one content set.
Lead captured when a prospect asks ‘How does pricing work?’.
Insights show 80% of chats ask about one feature – update your docs.
Human takes over when AI can’t resolve a billing issue.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref turns your guides into instant, accurate support.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our import guide – no more 'how do I start' emails clogging the queue.
Users trust our product more since Chatref shows them field mapping steps from our own docs – not generic advice.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Imports no longer pile up overnight.
Won’t outdated content give bad answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or waiting.
Does it work with different formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content.
Can we keep our old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using your documentation rules.
Solve more with AI-powered human handoff – free start
Paste your docs, let AI answer in your brand’s voice, then hand off to humans with full context.
Part of Chatref for Knowledge Base Software · SaaS hub · pricing.